10-8 CAD Dispatch
In-house dispatch with real-time call tracking, unit status, and live map visibility across Orange County.
The Technology Behind Every Patrol Visit
Modern patrol isn't a vehicle and a clipboard. We operate with a real technology stack — body cameras, real-time situational awareness, GPS-stamped CAD dispatch, digital contract management, and an integrated client portal. This is what proactive security actually looks like.
Technology-Driven Patrol
Documentation &Real-Time Visibility
Every tool in our stack exists so property managers can answer hard questions with evidence — not guesses.
Client Portal
Property managers access patrol logs, activity reports, citations, and property data from any device.
Real-Time Text Alerts
Callers and property managers receive automatic updates when a unit is dispatched, on scene, and cleared.
Axon Body Camera Documentation
Axon Body cameras on every shift — docked, charged, and ready for accountable field documentation.
Getac Mobile Data Terminal
Rugged in-vehicle tablets for unit log-on, mileage, and field reporting on every shift.
10-8 automated alerts
Real-time incident updates by text
Whether you text or call our 24/7 dispatch desk, 10-8 Systems sends the same live status messages your team sees in the field — queued, unit dispatched, on scene, and closed — with your call number and a link to verify the call in our public blotter.
- Official Sunset Safety wording on every automated text
- Call ID, date, time, and incident type on each update
- Dispatch line: (949) 299-2447
9:41 PM
Messages
Sunset Dispatch
24/7 · Text or call · (949) 299-2447
Today · Main Street HOA
iMessage
Example: resident texts dispatch about a loud party — then gets short status updates with emojis.
Why Technology Matters in Modern Patrol
Twenty years ago, a private patrol operator could compete on uniformed presence alone. Today, that's table stakes. The differentiation — and the protection — comes from documentation.
When a tow gets disputed, did you have a photo?
When an incident gets escalated to police, do you have body camera footage?
When a board member asks “did the officer really come at 2:14 AM,” is the GPS log searchable?
For Sunset Safety clients, the answer is yes. Here's the stack that makes that possible.
Operational stack
Our Operational Stack
Licensed California PPO #121577. Verify our license
Body camera evidence for every officer
Every Sunset Safety officer is equipped with an Axon Body 4 body-worn camera — the same platform used by thousands of law enforcement agencies nationwide. Cameras capture high-definition video and audio of incidents, citations, tows, and any client-facing interactions.
Real-time situational awareness across our entire operation
Axon Fusus is the real-time crime center platform that connects our officers, vehicles, and dispatch into a single operational picture. Dispatchers can see active officer locations, route the nearest unit to a call for service, and coordinate response across multiple properties.
Computer-aided dispatch built for private patrol
Every patrol visit, call for service, and incident is logged through 10-8 Systems CAD — the dispatch platform we use to manage assignments, GPS-track patrol routes, and generate the time-stamped reports that appear in client portals.
Contract management for clients and portfolios
Master Service Agreements, property addendums, post-order documents, and scope changes are all handled through Adobe Sign. No printing, no scanning, no faxing. Signing takes minutes, and the executed documents are stored securely for both parties.
Visitor safe-listing for properties that need it
For clients running structured permit programs, we integrate with Register2Park — a cloud-based platform that lets residents safe-list visitor vehicles via web form or QR code. Visitors register themselves; our enforcement officers see the safe list in real time during patrol.
A custom-built operations and client portal — designed for our work
Beyond the third-party tools, we operate our own client and dispatch portal — built specifically for the way Sunset Safety serves its clients. The portal provides Daily Activity Reports for every property; citation history searchable by vehicle, date, or property; incident reports with attached body camera footage references; permit requests, maintenance reports, and visitor management for residents; and three user roles — Client, Officer, Admin — with appropriate visibility for each.
Field equipment
Officer Loadout
Every piece of equipment an officer carries exists to document, communicate, or de-escalate. Tap a marker to see what it does.
Radio & shoulder mic
Direct voice link to our 24/7 staffed dispatch. Officers call in arrivals, incidents, and requests for backup without taking eyes off the scene.
Name patch & company ID
Name tape plus the agency patch — every officer is identifiable on sight, consistent with California BSIS uniform standards for licensed patrol.
Axon body camera
Chest-mounted Axon Body 4. Turned on for enforcement actions, citations, tows, and incident response — footage is stored with chain-of-custody protocols.
Load-bearing vest
Distributes the weight of radio, camera, and documentation gear across the shoulders so officers stay effective through long patrol shifts.
Duty belt
Flashlight, restraints, and defensive tools. California law limits security officers to citizen's-arrest authority (Penal Code §837) — equipment matches that legal reality.
Field equipment
Anatomy of a Patrol Unit
The marked Ford patrol fleet outside our Orange headquarters. Each unit is built for visible deterrence and documented patrol.
Headquarters — Orange, CA
Our dispatch and operations base at 1586 N Batavia St in Orange. Central Orange County location keeps response routes short across our coverage area.
Amber lightbar
Roof lighting makes the unit unmistakable at night — visible deterrence on patrol. Marked private patrol vehicles follow BSIS/DMV rules, not police red/blue.
Spotlights
Hood-mounted spot lamps for checking dark corners, carports, and building perimeters during night patrol passes.
Branded livery & unit number
Agency markings on every door and a unit number on the hood — residents and dispatch can identify exactly which vehicle and officer made the visit.
Push bumper
Heavy-duty front-end protection for tight lots, gate approaches, and the close-quarters maneuvering that property patrol demands.
Anatomy of a Patrol Visit
Every patrol visit follows the same documented sequence. No skipped properties, no fabricated reports, no "we drove through" hand-waves.
Anatomy of a Patrol Visit
Every patrol visit follows the same documented sequence. No skipped properties, no fabricated reports, no "we drove through" hand-waves.
Anatomy of a Patrol Visit
Every patrol visit follows the same documented sequence. No skipped properties, no fabricated reports, no "we drove through" hand-waves.
Arrival
1/5GPS-Stamped Arrival
10-8 Systems CAD logs officer arrival time and location automatically. Dispatch sees it live.
Vehicle sweep
2/5Property Perimeter Drive
Marked vehicle conducts visible drive-through of common areas, parking lots, and access points.
Foot patrol
3/5On-Foot Inspection
Officer dismounts to inspect amenities, hallways, gates, and any flagged trouble areas.
Documentation
4/5Conditions Logged
Maintenance issues, parking violations, suspicious activity — everything time-stamped with photos.
Departure
5/5Visit Report Filed
Daily Activity Report submitted to your client portal before the officer leaves the property. Board sees it in real time.
When an Incident Happens
Most security companies sell promises. We document outcomes. Here's how Sunset responds when something actually happens at your property.
When an Incident Happens
Most security companies sell promises. We document outcomes. Here's how Sunset responds when something actually happens at your property.
When an Incident Happens
Most security companies sell promises. We document outcomes. Here's how Sunset responds when something actually happens at your property.
T+0
1/5Incident Reported
Alarm, call for service, or officer-witnessed event. Dispatch logs the incident immediately.
T+30 sec
2/5Dispatch Routes
Axon Fusus shows live officer positions. Nearest available officer routed to your property.
T+5 min
3/5Officer Arrives
Marked vehicle on-scene. Body camera activates. Real-time updates to dispatch and management.
On-scene
4/5Situation Addressed
De-escalation, documentation, coordination with local law enforcement when needed.
Within 24 hours
5/5Incident Report Filed
Full report with body camera footage, photos, and timeline available in your client portal.
Documentation Policy
We document because documentation protects everyone — clients, residents, officers, and the agency itself.
What we record:
- Every patrol visit (GPS, time, photos as warranted)
- Every citation, warning, and tow (with photographic evidence)
- Every officer-civilian interaction during enforcement (body camera)
- Every incident reported by a resident or witnessed by an officer
Retention: Body camera footage and CAD records are retained per our internal policy and applicable California law. Specific retention periods available on request.
Access: Clients can request relevant footage and records for any incident on their property. Footage is released to law enforcement under valid legal process.
Privacy: We do not record or share footage outside the scope of patrol operations. Officers turn cameras on for enforcement, incident response, and any situation that may later be reviewed — not for casual property monitoring.
What This Means for Clients
You're not paying for body cameras as a luxury feature. You're paying for them because:
- A disputed tow with photo evidence resolves in a phone call instead of a lawsuit
- An insurance claim with body camera footage moves faster and costs less
- A board member asking “what really happened” gets an answer, not speculation
- An officer who knows their work is recorded behaves with more discipline — which means fewer incidents
The same logic applies to every other piece of the stack. None of it is impressive technology for technology's sake. All of it is operational discipline made visible.
Frequently Asked Questions
Want to see what proactive, documented patrol looks like at your property?
Free consultation. Real evidence, real reports, real partnership.