Calls for Service & Incident TypesIncidents

Often handled on the same patrol route as courtesy checks — bundled with most vehicle patrol contracts.

10-8 CAD examples: Parking Violation · No Permit · Fire Lane · Abandoned Vehicle · Oversized Vehicle

• No parking permit or expired guest pass
• Vehicle parked in fire lane, hydrant zone, or blocking dumpster
• Oversized vehicle, RV, or boat in restricted area
• Non-resident parked in assigned/deeded space
• Overnight parking where prohibited
• Abandoned or suspicious unregistered vehicle
• Double-parked or blocking garage access
• Handicap placard abuse observations (documented for management)
• Commercial vehicle in residential zone
• Boot-eligible repeat offender (per post orders)
• Tow coordination under CVC §22658 with proper signage
• Visitor parking lot at capacity / unauthorized overflow

Among the most frequent resident-initiated calls — documented in 10-8 CAD and often resolved with voluntary compliance before police involvement.

10-8 CAD examples: Noise Complaint · Disturbance · Loud Music · Party Complaint

• Loud music or TV after quiet hours
• Large party or gathering exceeding occupancy rules
• Repeated barking dog complaints
• Neighbor dispute / yelling match (de-escalation and report)
• Construction or renovation noise outside allowed hours
• Amplified music at pool or clubhouse
• Fireworks or illegal pyrotechnics on property
• Harassment or verbal altercation (document; call 911 if threats/violence)
• Smoking or BBQ in prohibited areas
• Skateboarding or sports in quiet zones after hours

Core patrol function — visible presence and documented contact deter repeat issues.

10-8 CAD examples: Trespass · Suspicious Person · Suspicious Vehicle · Loitering · Unauthorized Access

• Trespassing / unauthorized person on property
• Loitering at mailboxes, garages, or entry gates
• Person sleeping in stairwell, garage, or common area
• After-hours access to amenities or roof
• Tailgating through gates or propped doors
• Soliciting or flyer distribution without permission
• Unauthorized photography or filming on property
• Former resident or guest refusing to leave
• Contractor or vendor on site outside scheduled hours
• Person following residents (suspicious behavior — document and monitor)

Handled with compassion, consistency, and local protocol — coordinated with management and law enforcement when required.

10-8 CAD examples: Transient · Encampment · Camping · Welfare Check

• Transient individual in common area (contact, offer resources per post orders)
• Encampment in landscaping, parking structure, or utility area
• Unauthorized camping or overnight sleeping on grounds
• Shopping carts or belongings stored in common areas
• Bathroom or laundry misuse / bathing in common restrooms
• Aggressive panhandling at property entrances
• Repeat return after prior trespass warning
• Biohazard or waste associated with encampment (coordinate cleanup with management)
• Welfare check when health or safety concern (call 911/EMS if medical emergency)

Lock-up verification and after-hours enforcement are standard patrol checkpoints.

10-8 CAD examples: Pool Violation · Gym Access · Amenity Violation · Clubhouse

• Pool or spa use after posted hours
• Pool gate propped open or latch failure
• Unauthorized guest count at pool
• Gym or fitness center access without key/fob
• Laundry room vandalism or after-hours use
• Clubhouse, BBQ, or party room left unlocked
• Jacuzzi / spa area violations
• Unattended minors in amenity areas (per policy)
• Glass or alcohol in pool area where prohibited
• Vandalism to amenity equipment

Rule reminders and written reports give boards and managers actionable documentation.

10-8 CAD examples: CC&R Violation · Rule Violation · HOA Violation · Exterior Maintenance

• Trash, bins, or storage visible from street (violation observations)
• Unauthorized business or short-term rental activity
• Exterior maintenance or paint violations observed on patrol
• Unauthorized satellite dishes or exterior modifications
• Vehicle repair or washing in prohibited areas
• Pet violations (off-leash, unregistered, waste not picked up)
• Holiday decoration timing violations
• Sign or banner posted without approval
• Garage sale or event without permission
• Short-term rental / Airbnb activity indicators

Officers document and preserve scenes; in-progress violent crime or burglary triggers immediate 911.

10-8 CAD examples: Suspicious Activity · Theft · Vandalism · Burglary · Vehicle Break-In · Alarm

• Suspicious person or vehicle circling property
• Vandalism or graffiti
• Theft from common area, garage, or mailroom
• Vehicle break-in or tampering in parking structure
• Mailbox fishing or mail theft indicators
• Package theft from doorsteps (document for resident report)
• Burglary or forced entry in progress (call 911 first)
• Alarm activation when on contract (verify, secure, document)
• Gate or door found forced open
• Copper theft or construction site theft after hours
• Drug activity observations (document location; call police)
• Person with weapon (call 911; do not approach)

Patrol officers often spot issues before residents report them — real-time alerts to management.

10-8 CAD examples: Property Damage · Water Leak · Lighting Out · Gate Malfunction · Hazard

• Broken gate, door, or perimeter fencing
• Exterior lighting outage (safety hazard)
• Water leak, irrigation break, or flooding
• Elevator entrapment or malfunction (call 911/EMS + notify management)
• Gas odor (call 911 and utility; evacuate if directed)
• Fallen tree or debris blocking access
• Slip/trip hazard in common walkway
• Construction site unsecured after hours
• Illegal dumping in dumpster area
• Storm damage to carports or awnings

We document and coordinate — police and EMS lead when criminal or medical emergency thresholds are met.

10-8 CAD examples: Domestic Disturbance · Medical Aid · Welfare Check · 911 Assist

• Domestic argument or disturbance (document; call 911 if violence or threats)
• Child left unattended in common area (per policy — notify management/911 if risk)
• Elder welfare concern reported by neighbor
• Person injured in fall (call 911/EMS)
• Overdose or medical emergency (call 911 immediately)
• Missing resident / welfare check request from family (coordinate with management and PD)
• Suicidal statements or self-harm concern (call 911; do not leave person alone if safe to stay)
• Assist police/fire when they respond on property (access, witnesses, CCTV if available)

Retail, office, and event coverage add property-specific call types to post orders.

10-8 CAD examples: Shoplifting · Retail Loss Prevention · Event Security · Vacation Watch

• Shoplifting or retail theft observation (citizen's arrest only when lawful; usually observe and report)
• After-hours person in office suite or loading dock
• Homeless person in storefront entryway
• Vacation watch — uncollected mail, open garage, unusual activity at vacant unit
• Special event overflow parking or noise
• Contractor access dispute
• Tenant improvement construction security
• Protest or unauthorized gathering at commercial entrance
• ATM or vending machine tampering